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Midland Sand & Soil Logo

Monday – Friday: 7:30am – 4:30pm
Saturday: 8:00am – 4:00pm
Sunday & Public Holidays: 9:00am – 3:00pm

Public Holidays’ Opening Hours May Vary

Terms and Conditions

Welcome to our website. By buying our goods from Midland Sand & Soil Supplies and Down to Earth Garden Supplies, you agree to these rules. Please read them carefully. These terms follow the laws of Western Australia.

  1. Product Variations
  • Natural goods change in color, texture, and size.
  • Photos online may look different from real products.
  • We cannot guarantee exact matches to past orders.
  • Soil blends may contain organic matter like twigs.
  1. Ordering, Payment, and Pick-Up
  • You must pay in full before we load your vehicle or deliver.
  • We accept cash, credit cards, and bank transfers.
  • You cannot cancel an order once it is loaded onto our trucks.
  • For pick-ups, you must bring a safe, legal vehicle or trailer.
  • You are responsible for securing your load before leaving our yard.
  1. Order Lead Times
  • Same-day delivery is not available for online orders.
  • Orders placed before 5:00 PM are typically scheduled for the next working day.
  • Actual delivery depends on stock, seasonal demand, and truck availability.
  1. Delivery Times and Planning
  • We will do our best to deliver your order as per your requests.
  • We are unable to guarantee specific delivery times.
  • We recommend you arrange for delivery the day prior to workers or machinery being due onsite.
  • We are not responsible for any loss of time or money due to a delivery not taking place at a specific time.
  1. Truck Deliveries and Tipping
  • We deliver goods to the kerbside only by default.
  • Driver will not drive past the kerb without your permission.
  • Driving on your property is at your own risk.
  • We are not liable for damage to lawns, pipes, or driveways.
  • Due to the nature of a tipper truck, we don’t guarantee a specific tipping spot.
  • If we are unable to tip the goods as per your instructions, we will attempt to contact you.
  • If we cannot contact you, we will return the product to the yard.
  • You may be charged for an additional delivery fee if we must return.
  1. Shortages and Damages
  • Inspect your goods immediately upon arrival or pick-up.
  • Report any issues within 24 hours of receiving the goods.
  • We will not accept claims after products are spread out or used.
  1. Refunds and Returns
  • Our goods come with guarantees under the Australian Consumer Law (ACL).
  • We do not refund money for a simple change of mind.
  • We do not accept returns on loose, bulk materials.